Work Email on Your Phone

Set up your Northern Health work email on iOS, Android, or desktop devices

What You’ll Need

  • Your Northern Health username (usually your email address)
  • Your Northern Health password
  • A compatible device — iPhone, iPad, Android phone/tablet, or Windows/Mac computer
  • Microsoft Outlook app (free download from your device’s app store)
Important: If you don’t know your username or password, contact the Northern Health IT Service Desk before proceeding.

Setting Up Outlook

Microsoft Outlook
  1. Download Microsoft Outlook from your device’s app store (App Store, Google Play, or Microsoft Store)
  2. Open the app and tap Get Started
  3. Enter your Northern Health email address and tap Continue
  4. Enter your Northern Health password and tap Sign In
  5. Allow the requested permissions (contacts and notifications)
  6. Your inbox will sync automatically — you’re all set!
Tip: Enable push notifications so you receive email alerts even when the app is closed.

Troubleshooting

Can’t sign in or getting an error?

  • Double-check your username and password are correct
  • Try resetting your password via the Northern Health IT portal
  • Make sure you’re connected to the internet
  • Restart the app and try again

Email not syncing?

  • Pull down on your inbox to manually refresh
  • Check your internet connection
  • Force-close and reopen the Outlook app
  • Restart your device

Two-factor authentication (2FA) issues?

  • Make sure you have the Microsoft Authenticator app installed
  • Approve the sign-in request on your authenticator app
  • If you’ve lost access to your authenticator, contact IT Service Desk

Need Help?

IT Service Desk
For password resets, account issues, or technical support:
Call the IT Service Desk or submit a ticket via the Northern Health IT portal.